Currently, the following are not supported in Plain Text format:.
But, images with links are converted to plain text with the name of the image and link.
Images without links are not converted to plain text format.
Links (including image links) are converted along with the link text.
Users can click Ctrl + 4 to add or view the list of available tokens used in the existing template.
Tokens are converted and are highlighted in grey color in Plain text format along with token IDs.
All rich text is converted, including attachments.
The following are some of the features of the Plain Text format: Both the formats can be used simultaneously and the main idea behind using both formats is that when HTML emails are disabled for particular users/org, the Plain Text format email is delivered. In order to better support some of our customers, Gainsight is now supporting both HTML and Plain Text format in Email Templates.
Increase in response (link/survey click rates).īusiness Use Case: Most of the email clients such as Outlook or Thunderbird have the option of selecting only Plain Text format emails to be delivered, instead of rich formatted email.
Increase in customer touches (email open rates).
Some of the benefits of using Plain Text feature in Email templates are: A plain text email is a simple email message that only includes text without any formatting, images, or graphics. Admins have an option to plain text format emails in JO.